For a client in Okeana OH, the dreaded moment when you realize something's amiss at home hit one Thursday night when his wife said it all: "The house feels hot." As the thermostat revealed a temperature 4 degrees above the desired setting, Nick P. knew the air conditioning was on the fritz. And to make matters worse, a heatwave was on the horizon, with scorching +90-degree days ahead. Panic set in, and the questions started flooding Nick's mind. What if he couldn't find a technician right away? What if the repair required an elusive part on backorder? What if this was the worst-case...

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